What the 2026 NFDA Convention revealed about Augmented Intelligence and the human work of funeral service By the time the session began in Charlotte, the room was standing room only. That was gratifying. What stayed with me, however, was not simply that every chair was filled. It was the attention in the room. Funeral professionals came ready to think, ask thoughtful questions, and consider how a fast-moving technology might serve work that remains intensely human. I had the